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Customer Reviews
THE GILDED LILY
Local Spokane, WA florist
Average Customer Rating: 4.5 of 5 stars. (46 reviews)
Date: Jun 01, 2019
Name:

State/Province: WA

My daughter ‘s graduation lei came when I requested it and she even received instructions on how to care for it from the delivery person just as I requested. It was beautiful! Thank so much!
Date: Apr 18, 2019
Name:

State/Province: MT

We asked for a custom arrangement which was designed with care and to perfection.
toi's Reply:
Date: Apr 18, 2019, 1:28 pm

Thank you very much for your kind review. Happy Easter.
toi's Reply:
Date: Apr 18, 2019, 1:28 pm

Thank you very much for your kind review. Happy Easter.
Date: Apr 03, 2019
Name:

State/Province: NSW

Very good outcome! Order delivered very promptly, as requested. Flowers were BEAUTIFUL and very much appreciated.
Toi's Reply:
Date: Apr 04, 2019, 12:56 pm

Thank you for your kind feed back. You are appreciated. Toi.
Date: Nov 14, 2018
Name:

State/Province: WA

I loved talking to the florist and getting her opinion on what would work for a bouquet for a hospital room, knowing what was in season and what would look nice. then submitted my order on line and the florist was very helpful in delivering the bouquet when my brother in law was back in his room. Thank you.
Toi's Reply:
Date: Nov 14, 2018, 6:36 pm

Thank you very much for your kind words. we really appreciated.
Date: Nov 02, 2016
Name:

State/Province: WA

I was very pleased with the quality of the roses I ordered. My wife loved them. I was using another florist when ordering flowers but from now on they'll come from you.
Date: Oct 14, 2016
Name:

State/Province: WA

The arrangements exceeded our expectations!!!
KATIE WEBB, MANAGER's Reply:
Date: Oct 14, 2016, 4:30 pm

Thank you so much for your kind review! It is our pleasure to serve you!
Date: Jun 29, 2016
Name:

State/Province: OR

Beautiful flowers! Exactly like the photo. Thank you
Date: May 19, 2016
Name:

State/Province: WA

The arrangement delivered looked almost exactly like the picture on the web site. That has rarely happened for me in the past, so I'm delighted to have found The Gilded Lily Florist. No problems with the web experience.
Toi's Reply:
Date: May 19, 2016, 11:03 am

Thank you very much for your positive review. We are glad you have a good experience with us. Toi.
Terryl Martin's Reply:
Date: May 19, 2016, 1:12 pm

This is the second time I've used The Gilded Lily Florist, and both times were splendid. You are definitely my go-to florist in Spokane now. Thank you, and keep up the awesome work!
Date: May 10, 2016
Name:

State/Province: WA

My family has always received beautiful arrangements and flowers. Thank you so much for making my Mothers Day more special
Toi's Reply:
Date: May 10, 2016, 11:00 am

We always appreciate your kind review and a loyal customer. God blessed. Toi.
Date: May 09, 2016
Name:

State/Province: WA

absolutely gorgeous, don't think I've seen any arrangement so pretty...the flowers were all fresh bright and shunning actually..I would order my arrangements when I need one.....thank you........
Katie's Reply:
Date: May 09, 2016, 4:00 pm

Thank you so much for your kind review! It would be our pleasure to take care of your floral needs!
Date: May 09, 2016
Name:

State/Province: WA

absolutely gorgeous, don't think I've seen any arrangement so pretty...the flowers were all fresh bright and shunning actually..I would order my arrangements when I need one.....thank you........
Toi's Reply:
Date: May 10, 2016, 11:03 am

We are so elated for your kind review. Thank you so very much. Toi.
Date: May 09, 2016
Name:

State/Province: WA

The flowers turned out spectacular, better than imagined. My daughter was the talk of the school with such a fragrant bouquet.
Katie's Reply:
Date: May 09, 2016, 11:27 am

Thank you so much for your kind review!
Date: May 07, 2016
Name:

State/Province: FL

Everyone said it as the most beautiful arrangement there. Thank you for doing such a great job.
Katie's Reply:
Date: May 09, 2016, 11:29 am

Thank you so much for your kind review! We appreciate your business!
Date: May 07, 2016
Name:

State/Province: WA

The flowers are gorgeous! Fresh and simply beautiful...elegant! The man who delivered them however, was rude and surly/ a downer for such a lovely gift.
Katie's Reply:
Date: May 09, 2016, 4:18 pm

So glad you were pleased with the arrangement! Our apologies about the delivery person. Promise that won't happen again!
Date: Apr 24, 2016
Name:

State/Province: WA

Flower arrangements are gorgeous, service & deliver excellent! I ordered the first time through the FTD site, after seeing arrangement & good service I now order direct on Gilded Lily's website, easy to use, large selection, good email communication on process, delivery & follow up. Highly recommend them!
Katie's Reply:
Date: Apr 25, 2016, 10:29 am

Thank you so much for your generous review! We are always delighted to take care of your floral needs!
Date: Apr 18, 2016
Name:

State/Province: WA

Trinity Catholic School loves our partnership with the Gilded Lily Florist. We would not go anywhere else!
Katie's Reply:
Date: Apr 19, 2016, 11:05 am

Thank you so much for your kind review! We really appreciate your business and enjoy taking care of your floral needs!
Date: Apr 18, 2016
Name:

State/Province: WA

Trinity Catholic School loves our partnership with the Gilded Lily Florist. We would not go anywhere else!
Toi's Reply:
Date: May 10, 2016, 11:06 am

Thank you so very much for your kind words. God blessed you. Toi.
Date: Apr 11, 2016
Name:

State/Province: WA

Delivered on time! Thanks!
toi's Reply:
Date: Apr 11, 2016, 11:30 am

We appreciate your positive review. Thank you very much.
Date: Feb 26, 2016
Name:

State/Province: WA

I have had flowers sent to my girlfriend for v day for the last 10 years. This was my first time using this place and she said they were the nicest bouquet the she has ever received.
toi's Reply:
Date: Feb 27, 2016, 7:17 am

Thank you so much . We really appreciate your feedback.
Date: Feb 23, 2016
Name:

State/Province: WA

The arrangement was beautiful! Tina & her florists always do splendid arrangement, no matter the occasion.
Toi's Reply:
Date: Feb 27, 2016, 12:41 pm

We really appreciate your kind review. Thank you so very much.
Date: Feb 18, 2016
Name:

State/Province: WA

Thank you, everything was as ordered and delivered.
Toi's Reply:
Date: Feb 27, 2016, 12:43 pm

Thank you very much for your business. We are grateful for your review.
Date: Feb 17, 2016
Name:

State/Province: WA

This arrangement was for my mother who lives in Spokane. I do not. I was sent a picture of the flowers from my family. Everything looked like it should. The online ordering was easy. I received a phone call about delivery the day before. Thank you!
Toi's Reply:
Date: Feb 27, 2016, 12:46 pm

Thank you so very much for your kind words. Hope to serve you again on Mother Day.
Date: Dec 20, 2015
Name:

State/Province: WY

Ordering was easy, and the flowers were beautiful. Unfortunately, there were some issues with delivery. The delivery driver was new and not aware that the address was in a new subdivision that did not map correctly on GPS. After several phone calls, I had to ruin the surprise to my friend by asking her to personally call the driver and give them directions to her place. :-( The driver acted frustrated with ME whenever they couldn't figure it out, acting like the address didn't exist because it wasn't on GPS. A little more humility and an apologetic attitude would have gone a long way.
Katie's Reply:
Date: Dec 21, 2015, 12:47 pm

So glad you liked the flowers! I was both the designer and delivery person on that order. I very recently moved to this area from out of state and while having 25 years experience as a designer, I have little experience with delivering. The address did not show up on gps, but there were others with very similar street names which confused the situation. By the time I reached you, after multiple attempts to reach both you and the "Jim" you gave me a number for and an attempted delivery, I was indeed pretty frustrated. My apologies for letting my frustration show.
Date: Nov 23, 2015
Name:

State/Province: WA

I received a beautiful bouquet for my birthday! The flowers smelled amazing and the arrangement was absolutely beautiful! Very Impressed!
Toi's Reply:
Date: Nov 23, 2015, 5:16 pm

Thank you so very much for your kink review. We really appreciated.
Date: Oct 19, 2015
Name:

State/Province: WA

The arrangement was beautiful and larger than I expected which was a nice surprise!
Toi's Reply:
Date: Oct 19, 2015, 5:13 pm

Thank you very much for your positive review. We really appreciate your business and your encouragement. Sincerely, Toi.
Date: Oct 03, 2015
Name:

State/Province: ID

Excellent florist, delivered beautiful flowers on time!
Date: Sep 26, 2015
Name:

State/Province: TX

Recently I ordered flowers to a funeral I could not attend. I was sent a photo from a friend who attended the service. They were delivered in a timely manner and they were absolutely beautiful! The arrangement was much bigger than I expected, I will definatly use the Gilted Lily again! This is my new flower shop for friends back home!
Date: Aug 01, 2015
Name:

State/Province: FL

This flower shop was awsome. Good service and quick. Left the flowers up to them and was more than happy. Would definitely use them and wish there was a shop like this near me. Thank you
Date: Jul 27, 2015
Name:

State/Province: WA

My order from start to delivery took less than three hours. I will be using them again.
Date: Jun 08, 2015
Name:

State/Province: CA

The floral arrangement was prettier than the online picture. I was very pleased with your service.
Toi Mulligan's Reply:
Date: Jun 08, 2015, 1:59 pm

Thank you so very much. It means a lot to us. God bless. Sincerely, Toi
Date: May 20, 2015
Name:

State/Province: WA

Excellant florist, quick delivery, quality bouquet! 10/10
Date: Mar 20, 2015
Name:

State/Province: WA

The flowers were delivered to Whitworth College on Thursday March 5th. The recipient lives in the dorms and was not ever notified to pick the flowers up at the HUB. I asked her the night of March 6th if she received a surprise and she didn't know what I was talking about. It would have been nice if Gilded Lily text, called or sent the recipient an email that flowers were delivered to her address. She picked them up Saturday and they still looked beautiful. Better communication with the recipient, especially when delivered to a general mailroom would have been better. Thank you.
Courtney's Reply:
Date: Mar 23, 2015, 1:16 pm

Thank you very much for your valuable input. In the future, we will keep this in mind and be sure to inform the sender. I was not aware how the University mailrooms worked and if the student was informed they had a delivery waiting for them. We really appreciate the input and are always looking to improve our customer service. Thanks again.
Courtney's Reply:
Date: Mar 23, 2015, 1:25 pm

I meant to say recipient instead of sender.
Date: Mar 09, 2015
Name:

State/Province: WA

The flowers were so bright and fresh and beautiful. The arrangement was very well put together and it was a beautiful surprise. Thank you Gilded lily florist!
Courtney's Reply:
Date: Mar 09, 2015, 1:22 pm

Thank you, Kailee for the kind words and taking time to send a review. We appreciate your feedback and are delighted that you loved your bouquet.
Date: Feb 19, 2015
Name:

State/Province: CA

Excellent service. Thank you Gilded Lily
Courtney's Reply:
Date: Feb 21, 2015, 2:06 pm

Renee, It was a pleasure to serve you. It is our goal to give the very best customer service. We appreciate each and every customer. Thank you for the positive feedback. We look forward to delighting you in the future!
Date: Dec 02, 2014
Name:

State/Province: WA

Once again a beautiful arrangement that received rave reviews from everyone in my son-in-law's office. Thank you for exemplary service in every way.
Date: Nov 12, 2014
Name:

State/Province: WA

The service I received from the Gilded Lily was exceptional in every way. They were reasonably priced, prompt with the delivery and the arrangement was not only gorgeous but lasted forever!! I do not live in the Spokane area, however this has become my florist for family that does live in the Spokane area. This was my second order with the Gilded Lily and the first experience was equally pleasing. Thank you for exceeding my expectations!
Date: Sep 11, 2014
Name:

State/Province: WA

absolutely a beautiful arrangement!
Date: Jul 14, 2014
Name:

State/Province: WA

Toi at the Gilded Lily did my wedding. It was more beautiful than I could have imagined and she exceeded my expectations! They did an amazing job! Thank you!!
Toi 's Reply:
Date: Jul 14, 2014, 6:05 pm

Thank you for your kind words. It was my pleasure to serve you.
Date: Jul 14, 2014
Name:

State/Province: WA

The Gilded Lily made a lei for my wife for a trip we went on. She wore it all weekend and received many compliments.
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THE GILDED LILY
2218 N Monroe St
Spokane, WA. 99205
Local: (509) 326-4511

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The Gilded Lily Florist-Provides custom flowers for Funeral, Graveside, and Cremation Services | The Gilded Lily Florist | Hazen and Jaeger Funeral Services | Heritage Funeral Services